My product is faulty. What should I do?
If your product is faulty, there are two main types of issues to consider: defects and transport damage. Follow the instructions below to report these issues.
My product is broken or defective
If your product is defective, you can report the issue here. We will work with our suppliers to determine the appropriate solution and will inform you accordingly.
Please note:
- If the defect is reported within the return period stated on the product page, we will work to resolve the issue.
- If the defect is found outside the return period, the costs of repair or replacement will be your responsibility. If the product cannot be repaired, we will send it back to you or dispose of it upon your request. Inspection costs may apply.
My product was damaged in transit
You can report any transport damage as a defective product within 5 days of receiving the product. Unfortunately, claims submitted after this period cannot be accepted.
To file a claim, please provide:
- A photo of the damaged product.
- A photo of the packaging.
We will review your claim together with our logistics partners and will keep you updated on the next steps.
For more information, visit our Refund & Returns page or review our Terms of Use.